Privacy Policy

Your privacy matters

ExitMaid (“we”, “us”) is committed to protecting your personal information. This notice explains how we collect, use, disclose and protect information when you use our website and services. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1) Who controls your information

The data controller is ExitMaid, Melbourne, VIC, Australia. You can contact us at bookings@exitmaid.com.au or 0499 946 485.

2) Information we collect

• Details you provide — name, email, phone, address/suburb/postcode, notes entered in forms (booking, quotes, contact, partner enquiries, reviews).
• Booking data — services selected, dates/times, property details relevant to your clean.
• Payment data — handled by our payment provider (e.g., Stripe). We do not store full card numbers.
• Device & usage — IP address, pages visited, referrer, UTM parameters, and cookie/analytics data.
• Images & reports — job photos and agent-ready reports produced as part of your service.

3) How we use your information

• To provide and manage bookings, quotes, and customer support.
• To issue invoices/receipts and agent or landlord documentation (e.g., steam certificates, photo reports).
• To improve our website, services, scheduling and communications.
• With your consent, to send service updates or customer feedback requests. You can opt out anytime.
• To comply with legal obligations and prevent fraud or misuse.

4) Legal basis (where relevant)

We process information because it is necessary to perform a service you request, to comply with law, because we have a legitimate interest in running and improving our business, and/or with your consent (which you may withdraw at any time).

5) Sharing your information

We never sell your personal information. We share it only when necessary:

• Service delivery — trusted cleaners/contractors to attend your property.
• Payments — secure processors (e.g., Stripe) to collect and manage payments.
• Platforms — website, booking, and data hosting providers (e.g., Shopify, secure cloud database) to run our services.
• Analytics/marketing — privacy-aware tools (e.g., Google Analytics/Tag Manager) to measure site performance. You can disable cookies in your browser.
• Legal — where required by law or to protect our rights and users.

Some providers may store or process data outside Australia. Where they do, we take reasonable steps to ensure appropriate safeguards are in place.

6) Cookies & tracking

We use essential cookies to run the site and optional analytics cookies to understand usage. You can control cookies via your browser settings and opt-out tools. Blocking some cookies may impact site functionality (e.g., remembering booking details).

7) Retention

We keep personal information only for as long as needed for the purpose collected (for example, service delivery, accounting, dispute handling), unless a longer retention period is required by law. We then securely delete or anonymise it.

8) Security

We use reasonable safeguards including HTTPS (TLS/SSL), access controls, and restricted staff access. No system can be 100% secure; we’ll notify you of any notifiable data breach as required by law.

9) Your rights

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion where we no longer need the data (subject to legal requirements).
• Opt out of non-essential communications at any time.

To exercise these rights, email bookings@exitmaid.com.au. We’ll respond within a reasonable time.

10) Children

Our services are for adults managing a property clean. We do not knowingly collect personal information from children under 16.

11) Changes to this policy

We may update this policy to reflect changes to our practices or the law. We’ll post any changes on this page and update the effective date above.

12) Contact & complaints

Questions or concerns? Contact bookings@exitmaid.com.au or call 0499 946 485.

If you’re not satisfied with our response, you can raise a complaint with the Office of the Australian Information Commissioner (OAIC).