Your guarantee begins
The guarantee applies for 10 days from the date of your clean.
Inspection-ready cleaning with confidence
ExitMaid 10 Day
Bond Back Guarantee
Every eligible Vacate Clean and Premium Vacate Clean is backed by our commitment to the quality of the cleaning service we provide.
Our commitment to you
If a genuine cleaning-related item within the booked scope is identified during the guarantee period, we will return to rectify it at no additional cost.
Professional serviceClear standards and transparent scope
Great teamSpecialists who stand by their work
Exceptional resultsDetailed, agent-ready presentation
How the guarantee works
A clear process from clean to final inspection
The guarantee applies to the property's initial final inspection conducted by the managing agent or landlord.
The property is inspected
Your managing agent or landlord completes the property's initial final inspection.
We rectify eligible concerns
If a genuine cleaning-related concern falls within the booked scope, we return to rectify it at no additional cost.
Delayed inspection?
Where the final inspection is delayed beyond 10 days through no fault of the client,
ExitMaid may, at its discretion, continue to honour the guarantee until the initial
inspection has been approved, provided the property has remained vacant and its
condition has not changed since our service.
What is covered
Cleaning-related items within your confirmed booking
Eligibility requirements
- Included within the original cleaning service booked.
- Reasonably accessible at the time of cleaning.
- Identified during the property's initial final inspection.
- Reported to ExitMaid within the guarantee period.
- Still in substantially the same condition as when our team completed the service.
Examples may include
- Dust or residue inadvertently missed during cleaning.
- Minor presentation items forming part of the booked cleaning scope.
- Areas unintentionally overlooked during the cleaning process.
Understanding the limits
What is not covered
Our guarantee relates to the quality of the cleaning service completed by ExitMaid. It cannot repair damage, reverse permanent deterioration or cover items outside the agreed scope.
Wear, damage or permanent defects
- Damaged or deteriorated grout
- Failed or perished silicone
- Permanent staining or discolouration
- Hard-water etching or rust staining
- Paint marks, scratches or chips
- Age-related deterioration or existing defects
Areas outside the booked scope
- Gardens, lawns, driveways, letterboxes or exterior walls
- Exterior windows, shutters or security screens unless booked
- Personal belongings or items inside full cupboards, drawers or wardrobes
- Dishes, food, rubbish or personal items left at the property
- Pest control, specialist remediation or repair work
- Additional cleaning tasks not confirmed in the booking
Access restrictions
- Locked, blocked or restricted areas
- Full cupboards, drawers or wardrobes
- Behind heavy furniture or appliances that could not be moved
- High areas that could not be safely reached
- Any area where access was unsafe or unreasonable
Mould policy
Professional cleaning is not mould remediation
ExitMaid does not provide mould inspection, mould remediation or mould treatment services. Minor visible mould or mildew on accessible surfaces within the booked cleaning scope will receive a reasonable cleaning attempt as part of the normal cleaning process.
The guarantee does not apply to
- Mould caused by ongoing moisture, leaks or ventilation issues.
- Mould beneath damaged grout or failed silicone.
- Ceiling mould or mould outside the booked cleaning scope.
- Hidden mould behind fixtures, appliances, cabinetry or wall heaters.
- Mould within wall cavities or structural building elements.
- Mould that returns following cleaning.
When specialist help is needed
Any mould requiring specialised treatment or remediation should be assessed by an appropriately qualified mould remediation contractor.
Our service does not include locating, inspecting or removing mould outside the
normal cleaning process.
After your clean
Keep the property in the same condition until handover
The guarantee is based on the condition of the property when our service was completed. It may no longer apply where the property changes afterwards.
The guarantee may no longer apply if
- New damage, stains, marks or soiling occur after cleaning.
- Tradespeople complete maintenance, repairs or installation work after the clean.
- Furniture, boxes or belongings are moved back in and cause marks or damage.
- Occupants, pets or other activity affect the property after the service.
- Possession transfers to a new occupant.
Our recommendation
Keep the property vacant and maintain its condition from the completion of cleaning until the initial final inspection or handover.
Once the property's final inspection has been approved by the managing agent or
landlord, the Bond Back Guarantee concludes.
How to request a rectification
Let us know as soon as possible
If your property manager or landlord identifies a cleaning-related concern, please contact ExitMaid promptly.
To assist us, please provide:
- Your property address.
- The agent's inspection report or photographs, where available.
- A brief description of the concern.
We will review the information and arrange a rectification visit where the item falls within the terms of this guarantee.
Frequently asked questions
Bond Back Guarantee FAQs
Does the guarantee mean ExitMaid guarantees my full rental bond will be returned?
No. The guarantee relates solely to the quality of the cleaning service completed by ExitMaid. Bond decisions may also involve property damage, maintenance, lease compliance, unpaid rent or other matters beyond our control.
How long does the guarantee apply?
It applies for 10 days from the date of the clean or until the property's initial final inspection has been approved, whichever occurs first. A delayed inspection may be considered at ExitMaid's discretion where the property remains vacant and unchanged.
What happens when an eligible cleaning concern is reported?
We review the concern against the booked scope and the terms of the guarantee. Where it is eligible, we arrange a rectification visit at no additional cost.
Does the guarantee cover mould?
It does not cover mould remediation or mould caused by moisture, leaks, ventilation issues, damaged grout, failed silicone, hidden or structural locations, ceiling mould, or mould that returns after cleaning.
Does it cover areas that could not be accessed?
No. The guarantee applies only to areas that were reasonably accessible and safe to clean on the service date.
What should I send with a rectification request?
Please send the property address, the agent's inspection report or photographs where available, and a brief description of the concern to bookings@exitmaid.com.au.
Our promise
We deliver quality, stand by our work and make handover easier.
At ExitMaid, we understand that moving can be stressful. Our goal is to take the cleaning off your plate and help you hand the property back with confidence.
Important: The ExitMaid Bond Back Guarantee relates solely to the quality of the cleaning service completed by ExitMaid. It is not a guarantee of the return of a rental bond. Eligibility is subject to the booked scope, access, property condition and the full terms stated on this page.
